Hiring: IS Customer Support Analyst - 141360 Company: UC San Diego Health Location: San Diego, CA Job Posted Time: 2026-09-17 02:23:53 Employment Type: Contract / Remote Target Skills & Keywords : ACLS, BLS, User Experience About the job Required Skills: •Serve as the first point of contact for IS support requests, with a strong emphasis on providing exceptional customer service and ensuring a positive user experience. •Assist users with navigating and troubleshooting a variety of software applications and hardware, providing clear and effective guidance. •Prioritize and manage a high volume of support tickets, ensuring that all issues are resolved quickly and to the user's satisfaction. •Maintain a customer-centric approach, ensuring that all interactions are handled with empathy and professionalism. •Technical Support •Provide comprehensive technical support for hardware, software, and network-related issues, including desktops, laptops, mobile devices, peripherals, and enterprise applications. •Diagnose and resolve software and application issues, ensuring that all installed applications are functioning optimally for end-users. •Facilitate software installations, updates, patches, and troubleshooting to minimize disruptions to end-user productivity. Qualifications: •Six (6) years of related experience, education/training, OR a Bachelor’s degree in related area plus two (2) years of related experience/training. – Related experience: Desktop support. •Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices. •Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. •Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. •Solid functional working knowledge of server internals, especially as needed for troubleshooting and isolating issues. •Advanced skill at creating technical documentation for complex processes and applications. •General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. •Solid functional working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards. •Effective skills at technical and administrative work direction. •Solid functional working knowledge of desktop and business / technical support systems. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!