Hiring: Investigator Support Coordinator II Company: Labcorp Location: North Carolina, United States Job Posted Time: 2026-09-16 12:17:56 Employment Type: Contract Target Skills & Keywords : Project Management About the job Experience: •1 year experience as Investigator Support Coordinator •1 year previous customer service experience Required Skills: •Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW). •Monitoring, tracking, and resolving accession holds and informing the Supervisor and the Project Manager of any delays. •Updating the database with appropriate information and informing personnel of additional testing needs. •Support sites and sponsor with project related questions via phone and email •Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP). •Assists and supports management in the implementation of global processes and procedures •Tracks and reports metrics as determined by management in the agreed timelines. •Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete. Qualifications: •Two years or more previous customer service experience, call center or telephone customer support experience •Two years or more previous healthcare, medical or laboratory experience •Associate or bachelor’s degree •Computer literate and familiar with Windows based applications Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!