Hiring: Intermediate Platform Support Engineer Company: MITRE Location: Colorado Springs, CO Job Posted Time: 2026-09-11 13:33:31 Employment Type: Internship / Remote Target Skills & Keywords : AWS, Ansible, CI/CD, DNS, EC2, Git, GitHub, Grafana, IAM, Infrastructure as Code, Jira, Kanban, Kubernetes, Lambda, Linux, PagerDuty, Prometheus, REST, SOC 2, Secret Clearance, Security Clearance, ServiceNow, Systems Engineering, Terraform, VPN About the job Experience: •2+ years supporting production applications and infrastructure in technical support, systems administration, or operations. Required Skills: •This an operations role with the primary responsibility being to support our internal customers & interfacing with them directly, triaging issues, solving customer problems, etc. Qualifications: •Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience. •Hands-on administrative experience of Linux and Windows: logs, services, permissions, and troubleshooting, including account lockouts, MFA, and group-membership / login issues. •Operational familiarity with AWS (or similar): instances, networking, IAM, and use of the console and CLI to investigate issues. •Support-level exposure to containers and Kubernetes: pods, deployments, logs, events, and common failure symptoms. •Customer-facing ticket and chat skills: reproduce issues, use runbooks, distinguish application vs. platform problems, escalate clearly, and close work with a usable resolution summary. •Participation in incident response and on-call rotations (e.g., PagerDuty), including following escalation paths and documenting what happened. •Demonstrated capacity to follow change-management and security procedures in regulated environments (e.g., CMMC, SOC 2). •Clear written and verbal communication with users, developers, and platform engineers. •Comfort working in a small team with broad ownership, applying documentation and vendor guidance without step-by-step supervision. •Must be eligible to obtain and maintain a Secret U.S Government issued Security Clearance within one year of hire. Per the U.S. Government’s eligibility requirements, you must be a U.S Citizen to be considered for a security clearance. Compensation: •$103,600 - $129,500 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!