Hiring: Intake Specialist Company: Float Health Location: Canton, OH Job Posted Time: 2026-09-10 13:29:33 Employment Type: Full-time / Remote Target Skills & Keywords : Slack, User Experience, Zendesk About the job Experience: •Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable •Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred •Previous start up experience is preferred Required Skills: •You’ll serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset. •Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you’ll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders. •You’ll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You’ll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience. •1+ years of experience with medical scheduling •Demonstrated capacity to utilize multiple technology platforms simultaneously •Demonstrated capacity to manage inbound communication while supporting other tasks •Demonstrated capacity to type 60 words per minute with high accuracy •Excellent critical thinking and problem-solving abilities Qualifications: •You’re flexible and have a learner mindset: we’re a start up, we move fast and are constantly improving. •You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery. •You’re team-oriented: in a remote role, strong teammate connections are more important than ever. •You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday. •Collecting information from pharmacies and patients •Matching appropriate nurses to patients •Managing offers in our marketplace to ensure we pay the nurses a responsible rate •Onboarding patients to Float Health •Confirming logistics and schedules with all users to ensure a safe and seamless home visit •Responding to restaff and reschedule requests as they arise Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!