Hiring: Intake Manager Company: NOCD Location: Chicago, IL Job Posted Time: 2026-09-12 13:19:09 Employment Type: Full-time Target Skills & Keywords : Quality Assurance About the job Experience: •3 years of experience managing high-performing, sales- or service-focused teams. Required Skills: •Lead, coach, and motivate a high-performing team of Member Advocates, setting clear expectations and inspiring excellence. •Ensure call quality through regular auditing and feedback, raising the bar for every member interaction. •Monitor KPIs and team metrics daily, using data analytics to identify trends, remove barriers, and drive results. •Create individualized coaching and development plans to help team members consistently meet and exceed goals. •Own quality assurance initiatives and implement process improvements that elevate team performance. •Partner with leadership on hiring by conducting resume reviews and candidate screeners to identify and select top talent for the role, while supporting onboarding and ongoing training programs that set advocates up for success. •Play a hands-on role in scaling operations within a fast-paced startup environment — bringing both strategic insight and a willingness to roll up your sleeves. •Proven leader with 1–3 years of experience managing high-performing, sales- or service-focused teams. Compensation: •$70,000 - $90,000 / year •Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!