Hiring: Insomniac - Community Engagement Coordinator Company: Insomniac Events Location: Calabasas, CA Job Posted Time: 2026-09-11 11:28:56 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, React About the job Experience: •2+ years of relevant experience in customer service Required Skills: •Do you enjoy dance music? Do you excel at engaging with Headliners? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for supporting the Headliner journey from pre-show moments to post-festival reflection. Is this you? Read on… •Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. •The quality of the Headliner experience is our top priority. •The Community Engagement Coordinator is primarily responsible for high-volume, public-facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. This role manages inbound questions, comments, and concerns across social media and email platforms, ensuring no question goes unanswered. •This position reports to the Community Engagement Manager and is not a remote role. •Monitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels, ensuring all festival-related questions and issues are addressed in a timely manner •Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice •Monitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution Qualifications: •An in-depth understanding of electronic music, festival culture, and the live music space •Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms •Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand-safe environment •Organized self-starter with meticulous attention to detail •Proficient in grammar, copywriting, and asset selection •Demonstrated capacity to work overnight, off-hours, and react appropriately to time-sensitive situations •Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines •Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event location •Must be able to work in open concept office space •Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!