Hiring: Innovation & Optimization Manager Company: City of Charlotte Location: Charlotte, NC Job Posted Time: 2026-09-16 19:20:25 Target Skills & Keywords : Change Management, Portfolio Management, Program Management, Project Management, Quality Assurance About the job Required Skills: •The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. •Technology Strategy Execution and Optimization •Translate technology strategy into operational improvement initiatives. •Identify opportunities improving efficiency, reliability, and service delivery. •Lead continuous improvement efforts across Technology divisions. •Evaluate organizational performance metrics and recommend enhancements. •Promote innovation aligned with operational needs. •IT Service Management Governance Qualifications: •Bachelor’s degree in Information Technology, Business Administration, Public Administration, or related field. •Five (5) years progressively responsible experience in technology governance, program management, IT service management, or organizational improvement. •Project or service management certifications (ITIL, PMP, Lean, or similar). •IT service management frameworks and practices. •Organizational performance and quality improvement methods. •Technology governance and program oversight. •Change management and process design principles. •Project and portfolio management concepts. •Skill In Facilitating organizational change initiatives. •Developing standards and governance practices. Compensation: •$132,310 - $190,195 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!