Hiring: Infrastructure & Technology Support Manager Company: Little Rapids Corporation Location: Green Bay, WI Job Posted Time: 2026-09-02 18:08:29 Target Skills & Keywords : Shell About the job Required Skills: •Serve as the direct people manager for Technology Support Specialists, owning performance management, coaching, development planning, and day-to-day work assignment and prioritization for the team. •Own the overall Little Rapids’ associate technology experience and end-user computing standards. •Manage ticket queues, escalations, SLAs, and service delivery performance. •Own hardware lifecycle, device standards, deployment, and inventory practices. •Serve as first-line triage for infrastructure, network, server, and endpoint issues. •Partner with Systems Administrators on deployments, upgrades, and operational readiness. •Provide support, usability, and adoption input into infrastructure decisions. •Support vulnerability remediation and endpoint cybersecurity efforts. •Participate in incident response and technology recovery activities. •Maintain support documentation, SOPs, and knowledge management resources. •Ensure successful onboarding and technology orientation for new associates. •Manage support-related vendors, tools, and service providers. •Provide peer-level technical mentorship and knowledge sharing with Systems Administrators. •Associate Technology Experience •Deliver a professional, consistent, and responsive s Compensation: •$200 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!