Hiring: Information Technology Support Technician Company: IMCS Group Location: Pittsburgh, PA Job Posted Time: 2026-09-16 12:41:10 Employment Type: Full-time Target Skills & Keywords : Quality Assurance About the job Experience: •1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field. •Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field. Required Skills: •Responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). •This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment. •Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. •Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly. •Conduct data collection activities according to approved SOPs and quality standards. •Ensure all participant interactions are professional, welcoming, and customer focused. •Maintain data accuracy, completeness, and quality throughout the collection process. •Follow all security, privacy, and confidentiality requirements when handling sensitive information. Qualifications: •High School Diploma or GED required. •Demonstrated capacity to work independently while maintaining high productivity. •Demonstrated capacity to manage multiple priorities in a fast-paced environment. •Demonstrated capacity to maintain professionalism under pressure. •Reliable attendance and punctuality record. •Demonstrated capacity to follow written procedures and work instructions consistently. •Understanding of quality assurance and process compliance principles. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!