Hiring: Information Technology Support Technician Company: JMS Talent Partners Location: Buffalo, NY Job Posted Time: 2026-09-10 12:54:21 Employment Type: Remote Target Skills & Keywords : User Experience About the job Required Skills: •Resolve advanced and escalated technical issues within scope. •Troubleshoot issues across users, workstations, Microsoft 365, applications, networking, security tools, remote access, printers, and customer environments. •Own assigned tickets through resolution, reassignment, or proper escalation. •Escalate issues with clear notes, findings, impact, and recommended next steps. •Identify patterns in recurring or escalated issues. •Communicate repeat problems, technical gaps, or process concerns to the Service Delivery Manager or appropriate technical owner. •Support prevention by documenting known fixes and recommending training, SOP, or standards updates when needed. •Maintain clear, useful ticket notes in ConnectWise Manage. Compensation: •$50,000 - $60,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!