Hiring: Information Technology Support Specialist Company: The Intersect Group Location: Tempe, AZ Job Posted Time: 2026-09-02 19:51:02 Employment Type: Remote Target Skills & Keywords : HBase About the job Experience: •2+ years of technical support experience Required Skills: •Provide remote technical support to end users across various business units. •Troubleshoot and resolve issues involving software, custom/internal applications, and Microsoft technologies. •Support users with Microsoft applications and platforms, including •Dynamics 365 •Diagnose issues beyond basic troubleshooting such as system restarts, password resets, or hardware replacement. •Manage approximately •15–20 support tickets per day •in a fast-paced environment. •or a comparable ticketing system to document, track, prioritize, and resolve support requests. •Provide a high level of customer service in a call-center-style support environment. •Clearly communicate technical solutions and troubleshooting steps to non-technical users. •Accurately document issues, resolutions, and relevant processes. •Escalate complex or unresolved issues to appropriate internal teams. •Collaborate with technical teams and business stakeholders to identify and resolve application issues. •Meet established service levels and ensure timely resolution of support requests. Qualifications: •1–2+ years of technical support experience •; flexibility based on overall skillset, technical ability, and fit. •Proven experience providing •remote technical support •Strong experience troubleshooting •software and applications •, beyond basic Windows or hardware troubleshooting. •Experience supporting •custom, proprietary, or internally developed applications •Experience working within a •Microsoft technology environment •Experience with or exposure to •Microsoft Dynamics 365 •is highly preferred. •Experience using a ticketing system such as Compensation: •$23 •$25 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!