Hiring: Information Technology Support Specialist Company: iT Resource Solutions.net,inc Location: Pennsauken, NJ Job Posted Time: 2026-09-03 11:20:54 Employment Type: Remote Target Skills & Keywords : Azure, Azure AD, DNS, Jira, ServiceNow, TCP/IP, VPN, Zendesk, macOS About the job Experience: •1–3+ years of experience in a Helpdesk, Desktop Support, or IT Service Desk environment (or an equivalent combination of education and experience). •, Active Directory / Entra ID / Azure •Basic understanding of TCP/IP, DNS, DHCP, VPNs, Routers/Switches, and Wi-Fi configuration. •Hands-on experience troubleshooting desktop, laptop, tablet, and mobile device hardware. Required Skills: •Serve as the first line of support for user tickets, phone calls, and emails regarding technical issues. •Triage, prioritize, log, and track tickets using our ITSM/ticketing system ([ •E.g., Jira, ServiceNow, Freshdesk, Zendesk •Diagnose and resolve hardware, software, network, and application issues for both local and remote users. •Escalate complex or recurring issues to Tier 2/3 engineering teams or the IT Manager when appropriate. •Onboard and offboard employees: set up hardware, configure accounts, assign permissions, and deploy software. •Manage user accounts, permissions, and security groups in Active Directory / Entra ID (Azure AD) •Deploy, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals (Windows / macOS). Qualifications: •Relevant industry certifications (e.g., CompTIA A+ •Microsoft Certified: Modern Desktop Administrator •E.g., Microsoft Intune, Jamf, NinjaOne, Datto •Basic knowledge of cybersecurity best practices (phishing awareness, endpoint security, MFA). Compensation: •$50,000 - $70,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!