Hiring: Information Technology Support Specialist Company: The Phoenix Group Location: New York City Metropolitan Area Job Posted Time: 2026-09-17 13:27:37 Employment Type: Remote Target Skills & Keywords : Android, Azure, Azure AD, Jira, Microsoft Office, Phoenix, PowerShell, ServiceNow, Windows Server, Zoom, iOS About the job Required Skills: •Provide proactive, customer-focused technical support for desktops, laptops, printers, mobile devices, telephony systems, and software applications, with expertise in Windows OS, Microsoft Office 365, Google Workspace, and remote conferencing platforms. •Install, configure, image, update, and maintain hardware and software on endpoints, including Windows and mobile devices, to ensure security and performance standards are met. •Support and manage mobile endpoints using Mobile Device Management (MDM) solutions such as Microsoft Intune, including device enrollment, policy enforcement, and troubleshooting iOS and Android devices. •Administer user accounts, security groups, licenses, and permissions via cloud management portals including Azure Active Directory (Azure AD), Azure Portal, and Office 365 Admin Center. •Develop and execute PowerShell scripts for automating routine tasks such as user account provisioning, system configurations, and administrative functions. •Troubleshoot hardware failures, login, password, and software issues efficiently, delivering excellent end-user support in a dynamic environment. •Manage audio/video (A/V) equipment and support remote/in-room meeting platforms such as Zoom, Microsoft Teams, and WebEx to facilitate virtual collaboration. •Support onboarding and offboarding processes, including user account setup, access modifications, and deactivation procedures. Qualifications: •Proven experience supporting Windows enterprise environments, including Windows 10/11, Windows Server, and Office 365 productivity tools. •Applied hands-on capability in Mobile Device Management (MDM), especially Microsoft Intune, covering iOS and Android devices. •Solid functional working knowledge of cloud management and identity platforms such as Azure Active Directory, Azure Portal, and Office 365 Admin Center. •Proficiency in PowerShell scripting for automation, user management, and administrative tasks. •Applied hands-on capability in Intune, Entra ID, Exchange Online, and Microsoft 365 •Operational familiarity with PowerShell script deployment and troubleshooting •Strong communication and customer-service skills •Demonstrated capacity to work onsite in Manhattan four days per week •Demonstrated capacity to lift and carry up to 30 pounds as operationally required. •Knowledge of audio-visual systems, remote conferencing tools, and integration of video platforms such as WebEx. Compensation: •Comprehensive health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!