Hiring: Information Technology Support Specialist Company: The Phoenix Group Location: New York City Metropolitan Area Job Posted Time: 2026-09-11 11:28:27 Target Skills & Keywords : Android, Jira, Phoenix, PowerShell, ServiceNow, Zoom, iOS About the job Required Skills: •Provide hands-on Tier 2 technical support for Windows workstations, laptops, mobile devices, printers, phones, and enterprise applications •Troubleshoot Microsoft 365 issues across Outlook, Exchange Online, Teams, OneDrive, and Office applications •Administer and troubleshoot Microsoft Entra ID, including user accounts, groups, permissions, MFA, and access-related issues •Administer Exchange Online, including user and shared mailboxes, permissions, distribution groups, and email-related troubleshooting •Manage Windows, iOS, and Android devices through Microsoft Intune, including enrollment, configuration and compliance policies, application deployment, device assignments, and troubleshooting •Troubleshoot Intune enrollment, compliance, application deployment, and device-management issues through resolution •Actively facilitate and support full employee onboarding and offboarding lifecycle, including account provisioning and deprovisioning, licensing, permissions, group membership, access changes, and device setup •Utilize PowerShell scripting to automate user administration, system maintenance, and other repetitive IT tasks Qualifications: •Strong hands-on Tier 2 desktop or IT support experience in an enterprise environment •Hands-on experience administering and troubleshooting Microsoft 365 and Exchange Online •Strong Microsoft Intune experience, including endpoint management, enrollment, policies, compliance, application deployment, and troubleshooting •Hands-on Microsoft Entra ID experience, including users, groups, permissions, MFA, and identity/access troubleshooting •PowerShell scripting experience for automation and administrative support •Strong Windows 10/11 troubleshooting and endpoint support experience •Strong communication, customer service, and problem-solving skills •Demonstrated capacity to independently troubleshoot technical issues while knowing when deeper infrastructure or security escalation is appropriate •Demonstrated capacity to lift up to 30 lbs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!