Hiring: Information Technology Support Specialist Company: Revolution Technologies Location: Dunwoody, GA Job Posted Time: 2026-09-16 13:51:52 Employment Type: On-site Target Skills & Keywords : Linux, macOS About the job Required Skills: •Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across all district facilities. •Manages service requests through the district ticketing system, consistently meeting defined Service Level Agreements (SLA) for response and resolution. •Maintains clear, bi-directional communication regarding incident status and major technology initiatives with the service desk, technical support coordinators, and stakeholders. •Ensure positive end-user experiences through clear communication, responsiveness, and follow-through. •Ensure uninterrupted operations through the rapid prioritization and resolution of critical technology incidents. •Delivers solutions that meet organizational needs while adhering to district technology standards, architecture, and governance requirements. •Supports the deployment and implementation of new technology solutions in alignment with district standards. •Provides guidance to staff to promote effective adoption and use of district-approved technology. Qualifications: •Certification/Licensure: CompTIA A+ certification required •Demonstrated understanding of end-user technology hardware, including desktops, laptops, tablets, mobile devices, printers, and other peripheral equipment. •Solid functional working knowledge of one or more operating systems (e.g., Microsoft Windows, macOS, or Linux). •Operational familiarity with enterprise IT support tools and systems (e.g., Active Directory, endpoint management systems, service management platforms). •Solid functional working knowledge of productivity and collaboration tools (e.g., Microsoft 365 or equivalent) and modern web browsers. •Demonstrated capacity to manage multiple tasks, priorities, and responsibilities in a fast-paced environment. •Strong written and verbal communication skills, with the ability to clearly translate technical issues and solutions for both technical and non-technical audiences. •Demonstrated critical thinking and problem-solving skills to diagnose and resolve technical issues effectively. •Demonstrated capacity to independently learn new technologies and provide guidance and support to end users. •Demonstrated capacity to collaborate effectively with cross-functional teams, support personnel, and stakeholders across the organization. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!