Hiring: Information Technology Support Specialist (Active TS/SCI /wPoly) Company: General Dynamics Information Technology Location: Annapolis Junction, MD Job Posted Time: 2026-09-16 22:26:30 Employment Type: Remote Target Skills & Keywords : AI, Security Clearance About the job Experience: •1 + years of related experience •Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. •MEANINGFUL WORK AND PERSONAL IMPACT Required Skills: •Computer Hardware, Information Technology (IT) Support, Remote Access, Remote Support, Technical Support •Respond to user inquiries via phone, email, chat, or ticketing systems. •Log and track support requests using help desk ticketing system. •Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. •Provide step-by-step guidance to users for troubleshooting common problems. •Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. •Provide guidance to less experienced professionals mentoring new hires and trainees when necessary. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!