Hiring: Information Technology Services Specialist Company: Franklin Fitch Location: Miami, FL Job Posted Time: 2026-09-16 13:02:13 Employment Type: Full-time / Remote Target Skills & Keywords : Azure AD, ServiceNow About the job Experience: •Strong experience in IT support, end-user computing, or IT service delivery •Microsoft 365; Entra ID (Azure AD); Intune; Windows 11; Apple Business Manager •Demonstrated capacity to operate effectively in high-pressure environments while maintaining discretion and professionalism •This is an opportunity to join a high-performing IT team in a critical support role where you'll work closely with senior executives, influence service delivery improvements, and support cutting-edge workplace technology across an international organisation. Required Skills: •Deliver white-glove IT support to senior executives and executive assistants •Serve as a senior escalation point for complex desktop, mobility, and end-user issues •Support a global workforce across office, remote, and travelling users •Manage onboarding, offboarding, device provisioning, and user access requests •Participate in an on-call rotation supporting business-critical and executive technology needs •Maintain executive-ready spare devices and coordinate rapid device replacements when required •Provide AV and conferencing support for board meetings, leadership events, and critical business presentations •Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms Qualifications: •Senior IT Service Delivery Specialist •A leading publicly traded organisation is seeking a to provide high-touch technology support to executive leadership while delivering exceptional IT services across a global user base. •This is a highly visible role supporting senior stakeholders in a fast-paced corporate environment. You'll act as the go-to expert for executive technology needs, manage critical support issues from start to finish, and help ensure a seamless technology experience for employees across multiple locations. Compensation: •$75,000 - $85,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!