Hiring: Information Technology Operations Support Company: The Intersect Group Location: New York City Metropolitan Area Job Posted Time: 2026-09-15 19:51:02 Employment Type: Remote Target Skills & Keywords : AWS, Azure, Azure AD, DNS, HBase, RDS, SQL Server, TCP/IP, Windows Server About the job Experience: •6 years of professional IT service management (ITSM) or technical support experience. Required Skills: •Provide advanced remote technical support for end users and resolve complex technical issues. •Serve as an escalation resource for Service Desk analysts and assist with advanced troubleshooting. •Troubleshoot and resolve incidents affecting multiple users in a timely manner. •Classify, prioritize, and manage escalated incidents, service requests, and problems. •Coordinate with internal technical teams to escalate issues when necessary. •Assist with implementing and managing complex change requests. •Maintain accurate documentation, service records, and technical procedures. •Create and update knowledge base articles and standard operating procedures. •Follow established IT service management processes and best practices. •Stay current with emerging technologies through ongoing training and professional development. Qualifications: •Minimum of 6 years of professional IT service management (ITSM) or technical support experience. •Experience working in a Managed Services (MSP) environment preferred. •High school diploma or GED required; Associate degree or higher preferred. •At least two industry certifications from vendors such as Microsoft, CompTIA, or Apple. •Advanced technical expertise in one or more infrastructure disciplines. Compensation: •$65,000 •$75,000 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!