Hiring: Information Technology Operations Manager Company: Citadel Electric Group, Inc. Location: Kansas City, MO Job Posted Time: 2026-09-10 12:07:29 Employment Type: Full-time About the job Required Skills: •Citadel Electric Group is hiring an IT Operations Manager to lead the performance, security, and improvement of technology across a growing 250+ employee electrical contractor with significant commercial, industrial, and federal work. •This management role requires real technical depth. The IT Operations Manager will supervise the IT team, manage outside technology vendors, establish standards, and ensure employees have reliable, secure, and well-supported technology. •This person is not the routine help desk, but must be able to validate technical work, step in when needed, and resolve difficult issues. •Microsoft 365 is the center of our technology environment, and hands-on administrative depth in it is required. •IT Operations and Service Delivery •Own the reliability and responsiveness of Citadel’s IT function. Set service expectations, escalation paths, and priorities. Identify root causes of recurring issues and correct the underlying systems or processes. •Lead administration and security of Microsoft 365, including Entra ID, Intune, Conditional Access, MFA, Defender, Exchange Online, Purview, administrative roles, device compliance, logging, and secure administration practices. •Team Leadership Qualifications: •Must be a U.S. person, as required for access to export-controlled technical data and certain federal customer systems. •Clear background check and ability to meet applicable federal customer requirements. •Seven or more years of progressive IT experience, including leading people, vendors, or an internal IT function. •Strong hands-on experience administering Microsoft 365 in a business environment, with practical depth in Entra ID, Intune, Conditional Access, MFA, Defender, Exchange Online, administrative roles, and endpoint management. •A proactive approach — anticipates problems, identifies risks and improvements before they become issues, and follows through without being prompted. •Demonstrated capacity to diagnose difficult technical issues, evaluate and challenge technical recommendations, and explain technical risks and decisions in plain business terms. •Operational familiarity with CMMC Level 2, NIST SP 800-171, applicable DFARS cybersecurity clauses, SPRS, or C3PAO assessments, and with CUI, ITAR, EAR, or other controlled technical information. •Relevant Microsoft, cybersecurity, or IT service management certifications, or equivalent demonstrated experience. •The IT Operations Manager makes normal operating decisions on IT standards, user access, security controls, devices, approved software, vendors, support priorities, and budget execution within approved plans. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!