Hiring: Information Technology Application Analyst Company: Gravity IT Resources Location: St. Petersburg, FL Job Posted Time: 2026-09-09 18:04:03 Employment Type: Hybrid Target Skills & Keywords : TestNG About the job Required Skills: •Provide oversight for a third-party managed service provider delivering onshore (including onsite) and offshore production support 24x7. •Serve as the primary IT liaison for the operations center, partnering closely with operators/dispatchers, leadership, business stakeholders, and support organizations to ensure reliable system operation. •Monitor overall system health, application performance, infrastructure, and operational dashboards to proactively identify, troubleshoot, and resolve issues before they impact operations. •Lead technical troubleshooting for complex production incidents, coordinating across vendors, infrastructure, cybersecurity, telecommunications, and business support teams to restore service and minimize risk. •Support operational readiness through participation in on-call rotations, emergency response activities, and major incident management processes. •Participate in planning, testing, validation, and deployment of platform enhancements, ensuring new capabilities are thoroughly vetted before production implementation. •Support continuous improvement initiatives focused on system reliability, operational efficiency, automation, monitoring, reporting, and platform modernization. •Partner with business and technical stakeholders to evaluate system performance, identify operational gaps, and develop recommendations for improvement. •Serve as a technical subject matter expert, maintaining a deep understanding of system architecture, operational workflows, and downstream dependencies. •Develop and maintain technical documentation, operational procedures, support playbooks, knowledge articles, and implementation plans. •Communicate system status, operational risks, incidents, defects, outages, and project updates to technical and business leadership. •Research emerging technologies and industry best practices related to operational systems, automation, and cloud adoption. •Provide technical leadership and sound judgment when evaluating alternatives, resolving complex issues, and prioritizing work. •Support readiness planning, validation exercises, and operational drills to ensure critical systems remain prepared for high-impact events. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!