Hiring: Information Systems Manager Company: Baptist Memorial Health Care Location: Memphis, TN Job Posted Time: 2026-09-17 01:36:35 Employment Type: Full-time Target Skills & Keywords : Change Management, Epic Systems, Root Cause Analysis About the job Experience: •5+ years in change management or IT operations. (or equivalent experience) •3+ years supporting tier 1 environments or managing software releases. Required Skills: •Manage enterprise change processes, CAB meetings, risk assessments, and change calendars. •Lead Epic quarterly releases, upgrades, environment refreshes, and testing cycles. •Oversee major incident response, facilitate incident bridges, and communicate with leadership during outages or critical events. •Direct problem management activities, including root cause analysis, trend identification, and long-term remediation. •Partner with Epic Application, Technical Services, Infrastructure, and operational teams to ensure readiness and system reliability. •Maintain documentation, dashboards, KPIs, and reporting for change, incident, and problem management. Qualifications: •Bachelor’s degree in IT, Healthcare Informatics, Business, or related field (or equivalent experience). •Strong communication, facilitation, and cross-functional leadership skills. •ITIL certification preferred; Epic certification a plus. •This role ensures stable Epic operations, reduces risk, improves incident response, and strengthens enterprise technology reliability—directly supporting clinical safety and organizational performance. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!