Hiring: Incident Support Engineer (Automotive Domain)- Irvine CA Company: Softcom Systems Inc Location: Irvine, CA Job Posted Time: 2026-09-16 11:32:49 Employment Type: Remote Target Skills & Keywords : Confluence, Datadog, Dynatrace, Firmware, Grafana, Jenkins, Jira, ServiceNow, Stakeholder Management, Zoom About the job Experience: • Location: Costa Mesa, Orange County, California. • Work Model: Onsite presence from office is required 5 days a week. Required Skills: • Monitor the health and availability of production systems supporting the Connected Car / • Organization-specific monitoring and observability tools • Identify abnormal system behavior, performance degradation, errors, latency, service failures, and potential outages. • Analyze dashboards, alerts, metrics, logs, and application behavior to identify the initial scope and impact of incidents. • Perform proactive monitoring to identify issues before they impact customers. • Validate alerts and distinguish between genuine production incidents and false positives/noise. • Adhere to the IM SLAs (MTTD, MTTA, MTTR, communication SLAs); ensure measurement, reporting, and continuous improvement. • Should be proficient in handling the incidents ranging from high priority ones (P1, P2) to the low priority incidents (P3, P4). Qualifications: • 5+ years in Operations/Service Management with 4+ years leading Incident Management in large-scale, 24/7 environments. • Demonstrated experience running bridges for P1/P0 incidents; proven incident commander skills and decision-making under pressure. • Strong background in Telematics/Connected Car domain and vehicle remote services concepts. • Proficiency with observability and monitoring tools: Dynatrace, Datadog, Grafana, MaxGauge (dashboards, alerting, traces, logs). • Expertise in IM processes: detection → triage → severity assignment → bridge initiation → •Stakeholder updates → resolution → post-incident RCA. • Working knowledge of ITIL practices (Incident, Problem, Change, Service Level • Should have good hands on experience in using tools like JIRA, Confluence, Jenkins, XMatters. • Excellent communication (written/verbal), executive presence, and stakeholder management across onsite–offshore teams. • Ability to analyze telemetry and time-series data to drive root cause hypotheses and corrective actions. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!