Hiring: Incident Operations Lead (EMEA/AMER) Company: Alpaca Location: New York, NY Job Posted Time: 2026-09-12 11:39:11 Target Skills & Keywords : Capital Markets, Fixed Income, Spark About the job Experience: •5+ years in production engineering, SRE or technical operations, including hands-on command of high-severity incidents. Required Skills: •Build the function and then keep raising its bar: the severity model, the escalation and communication paths, 24x7 follow-the-sun coverage, and the KPIs that prove it is improving. •Do that across boundaries - with the engineering teams who own the services, with SRE on reliability standards and on-call readiness, with Risk on financial and regulatory materiality, with our partner communications teams on what reaches a customer, and with reliability programme management on what happens after. •Own how well we respond. Compensation: •Monthly Stipend: USD $150 per month via a Brex Card Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!