Hiring: Incident Management Team Lead Company: Via Location: Fort Worth, TX Job Posted Time: 2026-09-11 14:47:26 Target Skills & Keywords : Risk Management About the job Experience: •3 years+ of team management experience ideally in a safety-sensitive live operations role Required Skills: •Team Leadership •Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance. •Monitor team performance metrics and partner with agents and cross-functional teams to drive continuous improvement. •Identify skill gaps and training needs, and implement targeted development initiatives to strengthen team capabilities. •Serve as an escalation point for complex, sensitive, or unprecedented issues, exercising strong judgment under pressure. •Identify gaps and inefficiencies in existing incident management processes and proactively drive improvements. •Work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability. •Ensure consistent adoption and adherence to Incident Management Operations (IMO) processes across all teams, including those handling incidents locally. Qualifications: •Excellent judgment, ability to remain calm and make sound decisions under pressure •Independent, self-starter that knows when to escalate •Effective at managing multiple tasks simultaneously and comfortable taking on responsibility •Meticulous and vigilant, with a high level of attention to detail •Problem solver; you don’t accept the status quo and are always looking for creative solutions •Excellent communicator with a knack for always finding the right tone •An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Compensation: •$55,000 - $65,000 / year •Competitive benefits and rewards package •Salary reflected does not include equity or variable pay, where applicable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!