Hiring: Inbound Collections Representative (Tolling) Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:16 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •At least 18 years old Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •Are you a great communicator who enjoys helping others? We’re hiring Customer Service Representatives to support inbound customer inquiries. In this role, you’ll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience. •This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it’s not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement. •We’re looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment. •To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. •WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? •Handle inbound and outbound calls with professionalism and courtesy •Understand customer needs and provide effective solutions Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •Must be at least 18 years old •High school diploma or equivalent •Proficient in data entry and computer use •Fluent in English (spoken and written) •Wired high-speed internet connection (minimum 20Mbps download speed) •Strong written, verbal, and organizational skills •Typing speed of at least 20 words per minute •Availability to work scheduled shifts, including during training •Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!