Hiring: Implementation & Support Specialist Company: Luminary Location: New York, NY Job Posted Time: 2026-09-10 12:06:08 Target Skills & Keywords : SaaS, Wealth Management About the job Experience: •2-4 years of experience in either wealth management or in a customer-facing onboarding/ implementation/support role in B2B fintech SaaS •4 years of experience in either wealth management or in a customer-facing onboarding/ implementation/support role in B2B fintech SaaS Required Skills: •As an Implementation & Support Specialist at Luminary, you’ll own the hands-on work of getting new customers live on the platform and keeping them successfully supported day-to-day, as we continue to rapidly scale. •This role is a strong fit for someone who enjoys conducting discovery to understand customers’ specific goals and needs, and applying their deep product expertise to deliver a bespoke, clear onboarding experience for each customer. This role offers significant early exposure to customers and product at a fast-growing company. •Own the day-to-day execution of new client onboarding — tenant setup and configuration, joining alignment calls, training delivery, and hands-on support through go-live •Serve as a product expert for our customers, resolving inbound support requests directly and escalating to product, engineering, or the Customer Success team as needed •Execute and continuously improve our onboarding and support playbooks, Luminary Academy content, and supporting documentation •Surface recurring themes from onboarding and support interactions to inform our product roadmap •Qualities we'd be excited to see •2-4 years of experience in either wealth management or in a customer-facing onboarding/ implementation/support role in B2B fintech SaaS Compensation: •$100,000 - $120,000 / year •👩🏻‍⚕️ 100% employee health insurance coverage (plus 50% dependent coverage) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!