Hiring: Implementation Specialist Company: Incident IQ Location: Atlanta Metropolitan Area Job Posted Time: 2026-09-03 11:21:22 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Project Management, SaaS About the job Experience: •1 to 3 years of related professional customer experience; prefer SaaS Customer Success •3 years of related professional customer experience; prefer SaaS Customer Success Required Skills: •Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live •Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues. •Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project •Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation. •Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period •Manage multiple/simultaneous implementation projects •Recognize opportunities for process improvement and provide input for proper implementation •May participate in special projects or other duties as assigned Qualifications: •Bachelor's Degree or global equivalent in a related discipline. •Basic planning/organizational skills and techniques •Basic analysis and problem solving skills •Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing •Demonstrated capacity to communicate and develop relationships with all levels of the organization •Resourceful, flexible, adaptable and ability to work well with limited direction and oversight •Professional and confident presence with a consultative, customer-focused attitude •Strong sense of ownership and the ability to manage multiple independent projects simultaneously •Proven professional experience with both client/server and cloud based (SaaS) applications and services •Possess strong technical aptitude and experience working with enterprise-class business software solutions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!