Hiring: Implementation & Service Specialist Company: Hilti North America Location: Detroit, MI Job Posted Time: 2026-09-09 18:05:45 Employment Type: Contract Target Skills & Keywords : HBase, Make, Sentry, Shell About the job Required Skills: •Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory. •Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions. •Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools. •Demonstrate consultative selling; convince customers that they have a need for a product or service. •Demo Hilti products and services in person, face-to-face, with customers. •Train the customer on Hilti Tool Service Solutions at all levels of the company. •Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies. •Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes. •Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service). •Collaborate with field sales team in contract negotiations with customers; assess risk and reach profitable agreements and long-term customer engagement. •During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work. •Represent Hilti in customer project meetings and follow up with existing customer platforms to sell additional training services, webinars, and collect feedback from our key users. •Additional duties as assigned. •What You’ll Bring •High School Diploma or GED, required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!