Hiring: Implementation Manager Company: Broccoli AI Location: Utah, United States Job Posted Time: 2026-09-10 12:27:45 Target Skills & Keywords : SaaS About the job Experience: •3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company. Required Skills: •As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one. •This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country. •Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. •Customize prompt flows and voice logic to match each business’s tone, processes, and goals. •Train owners and office managers on best practices, troubleshooting, and ongoing optimization. •Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. •Partner cross-functionally with product and engineering to share customer feedback and improve AI behavior and workflows. •You Might Be a Fit If You Compensation: •$85,000 - $95,000 / year •We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!