Hiring: Implementation Manager Company: Avoca Location: Santa Barbara, CA Job Posted Time: 2026-09-10 12:02:08 Employment Type: Full-time / Hybrid Target Skills & Keywords : Project Management, SaaS, Webhooks About the job Experience: •2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience. •5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience. Required Skills: •This is a highly cross-functional, client-facing role. You'll partner closely with CS, Sales, Product, and Engineering while managing multiple implementations simultaneously, balancing hands-on execution with strategic guidance. •Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live. •Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices. •Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact. •Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks. •Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption. •Lead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments. •Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly. Qualifications: •Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling. •Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients. •Clear, direct communicator who can simplify complexity for both technical and non-technical audiences. •Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end. •Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments. •Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously. •Autonomous, self-directed, and comfortable working with ambiguity. •A proactive and effective communicator. •Eager to work in person at our NYC or Santa Barbara office full-time. Compensation: •$130,000 - $170,000 / year •Comprehensive medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!