Hiring: Implementation Manager Company: Benchling Location: Boston, MA Job Posted Time: 2026-09-03 14:48:46 Employment Type: Hybrid Target Skills & Keywords : Project Management, R, SaaS About the job Experience: •2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts. •At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts. Required Skills: •Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers. •Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. •Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. •Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. •Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. •Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. •Understand and document customer pain points, advocate for them internally to influence product changes. •Develop and optimize enterprise training programs including written and video collateral. Qualifications: •Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred. •Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives. •Self-starter with the ability to be successful in a startup environment. •Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. •Demonstrated capacity to travel up to 25% based on customer and project needs. •Software Implementation experience, preferably with a SaaS software company. •Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week. •We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Compensation: •$92,978 - $136,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!