Hiring: Implementation Lead, Uber for Business Company: Uber Location: Chicago, IL Job Posted Time: 2026-09-03 02:13:00 Employment Type: Full-time / Remote Target Skills & Keywords : Agile, Kind, Salesforce, Swift About the job Experience: •3+ years of experience in a client-facing role and/or project management Required Skills: •Interface directly with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer. •Create a strategy for a seamless launch and implementation that enhances employee adoption and usage - continuing to supervise for 2-4 months post-launch and provide data-based recommendations for improvement. •Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation. •Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral. •Oversee end-to-end technical setup, including account configuration, integrations (SFTP/SCIM/Expense), and support for billing or reporting workflows. •Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves. •Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth. Qualifications: •Bachelor's Degree •3+ years of experience in a client-facing role and/or project management •Strong analytical, organizational and problem-solving skills •Proficient in data analysis, interpreting results to drive meaningful conclusions •Proven hands-on experience in influencing stakeholders to drive decision-making •Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes. •Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills. •Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly. •Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments. •The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers. Compensation: •$81,000 per year •$90,000 per year •$100,000 per year •Flexible work environment (work from home / hybrid options) •All full-time employees are eligible to participate in a 401(k) plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!