Hiring: Implementation Engineer – Unified Communications & Contact Center Solutions Company: Cerium Networks Location: Spokane, WA Job Posted Time: 2026-09-16 14:08:26 Employment Type: Remote Target Skills & Keywords : AES About the job Experience: •5+ years of experience managing enterprise voice systems. Required Skills: •Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging. •Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort. •Integrate Avaya Aura with Call Center solutions, as needed. •Configure SIP circuits between Aura and SBCs such as AudioCodes. •Support Microsoft Teams Calling using Direct Routing. •Oversee Carrier Voice Network Management and third-party connectivity. •Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment. •Configure E911 as required for compliance with FCC rules Qualifications: •Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging). •Applied hands-on capability in Session Border Controllers. •In-depth knowledge of Microsoft Teams Calling with Direct Routing. •Operational familiarity with Carrier Voice Network Management. •Knowledge of voice security, fraud detection, and third-party telephony integrations. •Willingness to support on-call rotation, including after-hours and weekends. •Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement. •Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills. •Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work. •AADS integration experience with SSO / AD for Remote Worker is highly desirable Compensation: •$95,000 - $130,000 / year •Medical, dental and vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!