Hiring: ICT Specialist Company: IRCA Group Location: Union City, CA Job Posted Time: 2026-09-16 17:25:56 Employment Type: Remote Target Skills & Keywords : AI, Android, Azure, SAP, Windows Server, iOS About the job Experience: •2-4 years prior IT Help Desk experience or similar IT role •100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States and Vietnam. •4 years prior IT Help Desk experience or similar IT role •Over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States and Vietnam. Required Skills: •Provide first line of support to users via ticketing system, email, phone, Microsoft Teams and through other channels as necessary •Provide on-site support to local plant users and remote support for other users •Perform remote troubleshooting using best practices •Troubleshoot, diagnose, and resolve technical hardware and software issues •Provide quick resolution and excellent customer service •Route requests and incidents to the next level of support as needed •Follow-up with users to ensure issues are resolved •Ensure security and privacy of networks and computer systems Qualifications: •Associate Degree or higher •Comptia A+, Network+, Security+ certified or equivalent certifications •Proven hands on experience with diagnosing and resolving basic technical issues Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!