Hiring: Hybrid Cloud Service Desk Analyst / Active Secret Company: Peraton Location: Kansas City, MO Job Posted Time: 2026-09-16 18:09:21 Employment Type: Contract / Hybrid Target Skills & Keywords : AI, AWS, Azure, Kind, Linux, RHEL, SAFe, SQL, Windows Server About the job Experience: •3 years of relevant experience. Required Skills: •Peraton is seeking to hire a •Hybrid Cloud Service Desk Analyst •Who will do the following: •Support U.S. Marine Corps (USMC) enterprise-level data center operations. •Enable management, monitoring, incident response, and management for USMC application hosting environment for world-wide customers. •Perform Tier 2 hybrid cloud data center TAC processes, functions, activities, and tasks. •Perform: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. •Serve as the initial triage and resolution point for all shift-based activities and performs resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead. Qualifications: •Bachelor's degree and minimum of 3 years of relevant experience. •Will consider HS diploma with an additional 4 years of experience in lieu of the bachelor's degree requirement. •Required proficiency in demonstrated mid-level experience in Enterprise/Data Center Service Desk Operations, BMC Remedy Service Management Suite (or similar Enterprise-level ITSM tool). •Demonstrated knowledge and experience with Microsoft Windows Server, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMWare virtualization environments, VMWare Aria Operations Management Suite, Log Management tools, NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, and ACAS. •Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies. •IAT II Certification/8140 Certification (Systems Admin-Intermediate). •Cloud (AWS/Azure) certification or technology-specific certification. •ITIL Foundations certification or training. •4 years of experience in lieu of the bachelor's degree requirement. Compensation: •$66,000 - $106,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!