Hiring: HVAC Specialist (Water Source Heat Pumps/Geothermal) Company: Bosch USA Location: Nashville, TN Job Posted Time: 2026-09-10 05:31:38 Employment Type: Full-time / Remote Target Skills & Keywords : Spark About the job Experience: •3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies. Required Skills: •Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components. •Partner cross-functionally with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives. •Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos. •Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback. •Maintain detailed electronic records of customer interactions and manage departmental email communications. •Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support. •Support peers by sharing expertise and assisting with their technical development. •Maintain flexibility to provide after-hours support during critical rollouts or escalations as required. Qualifications: •In-depth knowledge of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments. •High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus. •Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors. •Excellent problem-solving skills, initiative, and a strong customer-oriented approach. •Exceptional communication and phone skills with the ability to work independently and collaboratively. •Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals. •Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous. •Primarily office and computer-based work with flexibility to work from home, unless fully remote. •Occasional on-site visits and air travel inside and outside the USA as required. •A REAL ID or passport is required for travel. Compensation: •$65,000 - $80,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •This range does not include annual bonus percentage nor any other monetary considerations for the total compensation package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!