Hiring: HR Contact Center Representative - REMOTE Company: Ryder System, Inc. Location: Oklahoma City, OK Job Posted Time: 2026-09-16 13:41:18 Employment Type: Full-time Target Skills & Keywords : Salesforce, ServiceNow About the job Experience: •1 year or more in Case management system(s) (e.g., ServiceNow; Salesforce, etc.), Preferred •1 year or more in HR, Call Center, or related field, Preferred Required Skills: •10:30- 7pm CST Work Hours for the Role •Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials. •Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow) •Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required •Notify the appropriate team member when updates to the knowledgebase are needed •Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements •Suggest methods to update, simplify, or enhance processes, procedures, and technologies •Participate in special projects as needed Qualifications: •H.S. Diploma/GED, Required •Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred •At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. •Your Voice. Your Success. The Future We Build Together. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!