Hiring: Hospitality Concierge Coordinator (24530) Company: Cantex Location: Pearland, TX Job Posted Time: 2026-09-03 14:40:07 Target Skills & Keywords : HIPAA, Microsoft Office About the job Experience: •Build positive relationships with patients, residents, visitors, and family members. •Ensure patients and families understand facility resources, services, and key contacts. •Provide ongoing support and assistance throughout the patient's stay. •Conduct several customer service rounds and follow-up visits during the first 72 hours following admission. •Document concerns, requests, and service opportunities and communicate them to appropriate departments daily Required Skills: •Admission Experience Management •Serve as the primary hospitality contact for new admissions and their families. •Conduct pre-admission welcome calls to introduce the facility, answer questions, and provide admission information. •Coordinate with facility departments to ensure rooms are clean, prepared, and admission-ready. •Gather patient preferences, personal interests, routines, and comfort needs to support person-centered care. •Greet new patients and families upon arrival, providing a warm, personalized welcome. •Escort patients and families throughout the admission process and assist with orientation to the facility. Qualifications: •Certified as a Nursing Assistant with a valid certification •Minimum 1 year in a Long-Term Care setting •Minimum 2 years in customer service, hospitality, hotel, concierge, guest services or related experience preferred. •Exceptional interpersonal and customer service skills. •Excellent verbal and written communication skills. •Strong problem-solving and conflict-resolution abilities. •Demonstrated capacity to remain professional under pressure. •Strong organizational and multitasking capabilities. •Proficiency in Microsoft Office suite of products. •Demonstrated commitment to service excellence and guest satisfaction. Compensation: •Diversity, Equity, and Inclusion are at the heart of Cantex Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!