Hiring: Home Equity Loan Processor Company: Accenture Location: San Francisco Bay Area Job Posted Time: 2026-09-16 11:40:33 Employment Type: Remote Target Skills & Keywords : Zoom About the job Experience: •2 years of mortgage experience •2 years of customer contact experience Required Skills: •Demonstrated capacity to meet production, quality and service standards with emphasis on delivering exquisite customer service •Manage a large pipeline of applications while meeting required service level agreements •Lead and oversee thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting •Make outbound phone calls to follow up on outstanding documents and provide updates on loan status •Monitor and respond to incoming emails •Monitor and respond to incoming voicemails •Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments •Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Qualifications: •This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands. •Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs. •This is a remote opportunity; must be located within 100 miles of a local Accenture office. •Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required. •Minimum of 2 years of mortgage experience •Minimum of 2 years of customer contact experience •Demonstrated capacity to work well in a fast-paced, multi-task environment •Self-starter that thrives in a team environment •Strong organizational, problem solving and time management skills •Professional communication both written and verbal Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!