Hiring: High School Customer Experience Associate Company: Macmillan Learning Location: United States Job Posted Time: 2026-09-10 10:24:26 Employment Type: Full-time / Remote Target Skills & Keywords : Amplitude, Salesforce, Spring About the job Experience: •2+ years of experience in customer support, account management, or a related role, ideally within educational technology or publishing. Required Skills: •, you will serve as a trusted partner for teachers, administrators, and technical contacts using BFW high school programs. •In this dynamic role, you will ensure customers are confident, supported, and successful with our materials from onboarding through renewal. •Part customer success, part trainer, and part account analyst, you will proactively build relationships, lead training sessions, troubleshoot access issues, and track account health to drive adoption and support renewal goals. Qualifications: •Demonstrated experience championing process improvements, automation, or novel workflows within customer success. •Track record of designing creative customer engagement tactics or asynchronous educational resources. •Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week – regularly, as needed. •The position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming. Compensation: •$55,000 - $60,000 / year •Competitive pay and bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!