Hiring: Helpdesk Support Analyst Company: TEKsystems Location: Cockeysville, MD Job Posted Time: 2026-09-11 11:41:19 Employment Type: Remote Target Skills & Keywords : TCP/IP About the job Required Skills: •Provide first-level technical support to clients via phone, email, and remote support tools. •Troubleshoot and resolve hardware, software, operating system, and network-related issues. •Diagnose technical problems using critical thinking and effective troubleshooting methodologies. •Research solutions, perform testing, and implement fixes to restore service quickly and efficiently. •Utilize remote access tools to assist with software installations, updates, configurations, and issue resolution. •Provide occasional on-site technical support when issues cannot be resolved remotely, including support for remote clients when necessary. •Strong customer service and interpersonal skills. •Excellent verbal and written communication abilities. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!