Hiring: Helpdesk Manager Company: TJ Consulting Group Location: Gibbs, ND Job Posted Time: 2026-09-10 13:24:04 Employment Type: Contract / Remote Target Skills & Keywords : AWS, Azure, Jira, Quality Assurance, Root Cause Analysis, Secret Clearance, Security Clearance, ServiceNow, Six Sigma About the job Required Skills: •Helpdesk Leadership & Operations •Lead and manage day-to-day helpdesk operations supporting enterprise contracting and business systems. •Oversee Tier 1, Tier 2, and Tier 3 support functions to ensure timely resolution of incidents, service requests, and system issues. •Establish and maintain service level agreements (SLAs), operational metrics, and performance standards. •Develop staffing plans, schedules, and resource allocation strategies to ensure effective support coverage. •Foster a customer-focused culture emphasizing responsiveness, accountability, and service excellence. •Incident & Problem Management •Direct incident management activities utilizing ITIL v4 best practices. Qualifications: •Bachelor's degree from an accredited college or university. •Minimum of five (5) years of relevant experience in helpdesk operations, IT support management, or related technical support environments. •Demonstrated experience managing helpdesk teams and service delivery operations. •Strong knowledge of computer hardware, software systems, operating systems, and enterprise technologies. •Understanding of how software applications utilize and interact with computer hardware and supporting infrastructure. •Strong analytical, troubleshooting, communication, and organizational skills. •Relevant certification from a nationally recognized technical authority (e.g., ITIL, CompTIA, Microsoft, AWS, PMI, HDI, or equivalent). •Must possess an IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) investigation at the time of proposal submission and be eligible to obtain and maintain a Secret Clearance. •ITIL v4 Foundation, Managing Professional, or equivalent certification. •HDI Support Center Manager, CompTIA Security+, Network+, or similar certifications. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!