Hiring: Helpdesk Manager Company: Pacific Office Automation Location: Beaverton, OR Job Posted Time: 2026-09-10 14:08:14 Employment Type: Full-time / On-site About the job Experience: •40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. •Over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. Required Skills: •Monitor and respond quickly and effectively to requests received through the IT helpdesk. •Manage the operation and organization of the Helpdesk. •Conduct performance evaluations to monitor delivered results from the Helpdesk. •Attend team meetings with technical staff. •Mentor, coach and develop team members. •Ask educated questions and listen to customers to determine root cause of issues. •Become a technical escalation for IT team members. •Report significant and recurring issues to the tier-1-2-3 support team. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!