Hiring: Helpdesk Engineer, Senior Company: Booz Allen Hamilton Location: Honolulu, HI Job Posted Time: 2026-09-03 10:12:54 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Jira, ServiceNow About the job Experience: •8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development Required Skills: •Join us. The world can’t wait. Qualifications: •Demonstrated capacity to demonstrate cross-functional communications with a variety of engineering teams •HS diploma or GED •Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems •Bachelor's degree in an IT, Cybersecurity, or Engineering field •ITIL, Atlassian, ServiceNow or COBIT Certification •Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!