Hiring: Helpdesk Coordinator Company: STI Location: Trenton, NJ Job Posted Time: 2026-09-15 12:18:44 Target Skills & Keywords : Microsoft Excel, Visio, Windows Server About the job Required Skills: •Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. •Maintain a working knowledge of Help Desk and IT Operations procedures. •Log all incoming problems and requests and actions taken to resolve them. •Provide first response help desk support to all customers and users. •Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. •Provide support for AOC business applications. •Provide follow-up status to end-users in accordance with specified support policies and procedures. •Ensure closed problems are adequately documented. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!