Hiring: Helpdesk Analyst I Company: Aqua Location: Bryn Mawr, PA Job Posted Time: 2026-09-16 21:29:50 Employment Type: Remote Target Skills & Keywords : Android, Encryption, Microsoft Excel, Microsoft Office, SAP, VPN, Workday, iOS About the job Qualifications: •Provide company-wide, level 1+ IT support for supported Hardware, Software, Applications, Remote access, and User Accounts. •Assist with answering communications directed to the Help Desk including phone, employee self-service tickets, walk-ups, and e-mail messages. Accurately log all requests using tracking software. •Availability to work Monday to Friday 7:00am to 4:00pm. •Setup employee’s BYOD mobile devices using enterprise MDM (Intune) for email and application access. •Provide network account support in Windows environment using Active Directory tools. Support includes disabling user accounts and password resets. •Ensure that all end-users have a positive experience and get the help that they need; willing to go the extra mile, ask questions, and learn/apply new skills. •Self-manage and take ownership of assigned work and tickets with minimal supervision. •Follow the latest documented procedures and search completed tickets to resolve incidents and fulfill requests. •Participate and contribute to team discussions and project meetings. •Perform other duties as assigned by manager. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!