Hiring: Helpdesk Administrator (Digital Ecosystem) Company: SAIC Location: San Diego, CA Job Posted Time: 2026-09-10 12:11:45 Employment Type: Full-time / Remote Target Skills & Keywords : Azure, DNS, Jira, Linux, Secret Clearance, ServiceNow, TCP/IP, Windows Server About the job Experience: •0 years related experience. Required Skills: •SAIC is seeking a motivated •THIS IS AN ONSITE ROLE IN SAN DIEGO, CA. WITH UP TO 5% OF TRAVEL INVOLVED. •Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed. •Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities. •Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes. •Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions. •Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation. •Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments. Qualifications: •Bachelors and 0 years related experience. •Must be a U.S. Citizen. •Must be able to obtain a TS/SCI after start. •Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes. •Operational familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes. •Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access. •Strong problem-solving, organization, time management, and customer service skills in a fast-moving technical support environment. •Strong written and verbal communication skills with the ability to explain technical issues clearly to users, administrators, cybersecurity personnel, and program stakeholders. •Demonstrated capacity to work effectively as part of a collaborative technical team while learning new systems, tools, processes, and security requirements. Compensation: •$80,001 - $120,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!