Hiring: Help Desk Technician Company: Massachusetts College of Pharmacy and Health Sciences Location: Worcester, MA Job Posted Time: 2026-09-10 14:11:45 About the job Experience: •1-3 years of technical computing skills in desktop, laptop, and peripheral support, as well as a basic level of knowledge of networking technologies and terminology. •3 years of technical computing skills in desktop, laptop, and peripheral support, as well as a basic level of knowledge of networking technologies and terminology. Required Skills: •Stay updated on emerging technologies and IS trends. •Perform additional duties as assigned by the Supervisor or Help Desk Coordinator. •Minimum of 1-3 years of technical computing skills in desktop, laptop, and peripheral support, as well as a basic level of knowledge of networking technologies and terminology. •Operational familiarity with Microsoft operating systems (Windows 7, 8, and 10), business enhancement applications (Office 2013, 2016, 365, Adobe products), and anti-virus/anti-malware tools (ESET). •Demonstrated capacity to manage shifting priorities and deadlines, and the ability to prioritize by criticality of situation. •Demonstrated capacity to deal directly with clients of all technical backgrounds and professional levels. •Excellent verbal and written skills. •Flexibility to adjust schedule as needed for semester or holiday breaks, event, or project support. Qualifications: •Provide guidance and training to users on software applications, security practices, and IS policies. •Promote best practices for efficient use of technology resources. •Ensure compliance with organizational IS policies and security protocols. •Assist in monitoring security alerts, malware issues, and data protection procedures. •Work closely with IS team members to support projects and initiatives. •Assist in testing new hardware, software, or network solutions. •Standing, sitting, manual dexterity, ability to move between offices and floors of buildings. •Demonstrated capacity to meet deadlines and perform well under pressure. •Demonstrated capacity to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends. •Normal range of vision and hearing (with or without correction). Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!