Hiring: Help Desk Technician Company: General Dynamics Information Technology Location: Oklahoma City, OK Job Posted Time: 2026-09-10 13:32:32 Employment Type: Contract Target Skills & Keywords : AI, REST About the job Experience: •1 + years of related experience •Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. •Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues. •Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures. •Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. Required Skills: •Audiovisual Equipment, Call Center, Help Desk Support, Teleconferencing Qualifications: •1+ years of related customer support, call center or help desk experience. •Provide weekend and holidays coverage as needed. •Requires a High School Diploma or GED. Associates Degree preferred. •Must be able to obtain/retain an FAA PIV badge (Mandatory). •FAVES Citizenship Requirements - 3.14-3 Foreign Nationals as Contractor Employees (April 2008) •A risk or sensitivity level designation can be made for the position; and The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position. •HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT •Provides technical support and troubleshooting to voice and AV systems, hardware, and software. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!