Hiring: Help Desk Technician Company: Menasha Corporation Location: Oconomowoc, WI Job Posted Time: 2026-09-16 22:25:13 Employment Type: Remote Target Skills & Keywords : Workday About the job Required Skills: •Provides IT support for all Menasha locations •Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology. •Acts as mentor to peers through the sharing of technical IT knowledge and guidance. •Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. •Security – Understand and assist with the tools and processes required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers. •Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance. •Network Connectivity: Provides support for network connectivity or related network issues for the user community. •Performs related duties and fulfills responsibilities as required. Qualifications: •Knowledge of commercial enterprise-level tools and products to provide network services. •Prior experience working in Helpdesk and/or server management roles •Background working closely with IT admins and engineers in a corporate environment. •Operational familiarity with Windows based server technologies •Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information. •Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. •Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. •Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. •Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. •Come build an exciting, rewarding career with us, where you’ll have opportunities to grow. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!